TABLE OF CONTENT
TITLE PAGE II
APPROVAL PAGE III
DEDICATION IV
TABLE OF CONTENT
THE RESEARCH PROPOSAL
CHAPTER ONE
INTRODUCTION 1
1.1 BACKGROUND OF THE STUDY 1
1.2 STATEMENT OF THE PROBLEM 4
1.3 OBJECTIVE OF THE STUDY 5
1.4 FORMULATION OF HYPOTHESIS 6
1.5 SIGNIFICANCE OF THE STUDY 7
1.6 SCOPE OF THE STUDY 8
1.7 DEFINITION OF TERMS 9
CHAPTER TWO
2.0 LITERATURE REVIEW 112.1 MARKETING OF SERVICE: AN OVER VIEW 11
2.2 CHARACTERISTICS OF SERVICE
2.3 CUSTOMERS BEHAVIOUR AND MOTIVATION IN THE MARKETING OF SERVICE
2.4 PROMOTION TOOLS AND STRATEGIES IN THE MARKETING OF SERVICE
2.5 THE EFFECTS OF COMPETITION IN THE MARKETING OF SERVICE IN CONTEXT WITH MARKETING MIX
2.6 THE PROBLEMS OF THE MARKETING OF SERVICE IN CONTEXT WITH MARKETING MIX
2.7 BUSINESS AND LEISURE FACILITIES IN THE MARKETING OF SERVICE
CHAPTER THREE
3.0 RESEARCH METHODOLOGY 3.1 SOURCES OF DATA COLLECTION 23
3.2 POPULATION OF THE STUDY 24
3.3 DETERMINATION OF THE SAMPLE SIZE 24
3.4 SAMPLE TECHNIQUE 26
3.5 RESEARCH INSTRUMENT USED 26
3.6 DISTRIBUTION OF QUESTIONNAIRE 27
3.7 METHOD OF DATA ANALYSIS 28
3.8 LIMITATIONS OF THE STUDY 29
CHAPTER FOUR
PRESENTATION, ANALYSIS AND DETERMINATION OF DATA 4.1 TESTING OF HYPOTHESIS 30
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION 605.1 SUMMARY OF FINDINGS 60
5.2 RECOMMENDATIONS 62
5.3 CONCLUSION S 64
BIBLIOGRAPHY
APPENDIX