CHAPTER ONE

INTRODUCTION

1.1Background of the Study

The importance of computer and its application have been recognized globally. The impact computers to the society have been felts in hotels booking system. Computer booking system (CBS) has brought a lot of change improvement and efficiency in hotel operation. There is a great need for an easy quick, reliable and information system to aid the traveler in planning their vacation. Shelter is one of their basic necessity of life individuals need a place to stay at all times ranging from a business man who travel from one place to another in the course of their business to student who goes to study away from his home. Different professionals travel out of their domain in other to achieve certain aims and objectives such as tourism.

A hotel can simple define as a building or a place for the great to receive room and stay for short period of time, also a place of refreshment, entertainment and protection of the visitors.

In many states or countries however a hotel and motel are defined based on their status. Hotel and other accommodation are as diverse as many family and business travelers they accommodate.

1.2Statement of Problem

The administrative section of Joevon Hotel Ogoja has been handling the hotel management manually, which has resulted in the following problems:

i. Time consuming and involved too much labour before the booking list is finally released.

ii.Loss of the complete ticket as a result of mishandling in the case of transfers of document (records)

iii.Duplication of records where the customers may wish to purchase more tickets for other customers.

iv.Checking of guest which are not easily detected.

1.3Objectives of the Study

The major aims of this study are to develop software that will help in reducing labour and replacement of manual method used in the hotel management. Other aims and objectives of the work are to provide;

i.easy retrieved and storage of data and information

ii.daily count of guest arrival and departure from hotel

iii.daily, weekly and monthly summaries of guest reservation, check-in and check-out of Joevon Hotel Ogoja.

iv.Improved data management efficiency by elimination of data redundancy.

1.4Significance of the Study

The significance of the study is to improve the operational efficiency of Joevon Hotel Ogoja in respect to the handling of data, information, elimination of redundant data associated with the current Joevon Hotel data handling system.

DESIGN AND IMPLEMENTATION OF MANAGEMENT SYSTEM

Presented To

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