DESIGN AND IMPLEMENTATION OF AN ENHANCED ONLINE HOTEL RESERVATION SYSTEM

CHAPTER ONE

INTRODUCTION

1.0 BACKGROUND OF THE STUDY

Over the past years, Hotel search and booking is something which is done by everyone who wishes to travel to a place and lodge. This is normally carried out by travel agents. The process of finding the best hotel in central location is time consuming and in some cases poses a security risk to the client (Wayne Lawrence, 2012).

By tradition, hotels were largely hooked on cards and paperwork at the front office to keep in touch with old and current customers. They were largely at the mercy of the desires of vacationers to arrive (Lalit, M 2010).

1.1 PROBLEM STATEMENT. The manual system of room reservation in Minna, Niger state Hydro hotels and suites in particular is faced with a number of problems such as;

i) Lack of data analysis: The management usually finds it difficult to analyse the data generated during transactions such room and facilities (halls, swimming pools, etc.) reservation for planning and proper decision making owing to some records or poorly generated records from human and computational errors.

ii) Lack of data security levels: files are prone to theft and authorized modification.

1.2 AIM AND OBJECTIVES The aim of this project is to design and implement an effective and efficient reservation system for hotel accommodation.

The objectives of this project are to:

i) Analyze the existing manual system of reservation with a view of generating information to assist management in decision making.

ii) Design and implement a secure reservation system.

1.3 SIGNIFICANCE OF STUDY

This system will assist customers and hotel management in rooms and facilities. Most of the hotel in Minna if not all are operating manually. The proposed system will make it easier for customer to make online room reservation and equally book facilities for events such as wedding, birthday ceremonies, swimming pool at their own convenient time and places.

1.4 SCOPE OF STUDY

The scope of this project is limited to the reservation system of hydro hotels and suites, Minna as the case study.

1.5 LIMITATION OF STUDY

The limitation of the system is that it does not automatically monitor the customer time of arrival and departure.

1.6 DEFINITIONS OF TERMS

TRAVEL AGENT: is an individual whose occupation is to assist those who want to travel, by purchasing plane ticket and making hotel reservation.

FRONT OFFICE: this is the entrance to the hotel here we have the receptionist that attends to the customer.

TOUR OPERATOR: An individual whose work duties include arranging tours, whether they are for breaks or site seeing.

ARRIVAL: Time that a guest registers into the hotels.

ACCOMMODATION: The term simply refers to rooms been reserved.

DATA ANALYSIS: the process of evaluating data using analytical and logical reasoning to form some sort of conclusion

DESIGN AND IMPLEMENTATION OF AN ENHANCED ONLINE HOTEL RESERVATION SYSTEM

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