TABLE OF CONTENTS
Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Abstract vi
Table of contents vii
CHAPTER ONE
INTRODUCTION 11.1 Background of the study 1
1.2 Statement of the study 4
1.3 Objective/purpose of the study 6
1.4 Significant of the study 7
1.5 Research questions 8
1.6 Scope and limitations of the study 8
1.7 Definition of terms 9
CHAPTER TWO
Literature review 11Introduction 11
2.1 The management of change 12
2.2 Agents of change 13
2.3 The speed of change 14
2.4 Managing change 15
2.5 Dismissal of staff 17
2.6 Work environment 18
2.7 Information flow 18
2.8 Computer weaknesses 19
2.9 Organization change 20
2.10 Communication 21
2.11 Motivation 22
2.12 Managing conflict 24
2.13 Assumption about conflict 25
CHAPTER THREE
3.1 Research methodology 283.2 Area of study 28
3.3 Population of the study 29
3.4 Instrument for data collection 29
3.5 Validity of the instrument 29
3.6 Reliability of the instrument 30
3.7 Method of administration of the instrument 30
3.8 Method of data analysis 31
CHAPTER FOURPresentation, Analysis and Interpretation of Data 32
4.1 Testing of research questions 32
CHAPTER FIVE
Discussion, Implication, Recommendations 425.1 Summary of findings 42
5.2 Conclusions 42
5.3 Implications of the results 43
5.4 Recommendation 44
Bibliography 45
Appendix 47