ABSTRACT
The study was carried out at Mallam (Dr) Gwamna Awan General Hospital Kakuri, Kaduna with the aim of improving the quality of services rendered to HIV/AIDS patient and to determine the factors affecting utilization and patient satisfaction with available services. Assessment of quality from the perspective of healthcare provider and managers, and thus, the study was conducted from 25th April - 27th May 2011. Methodology: The study was a cross-sectional descriptive study that looked at the structural dimension of quality care, providers, managers and client dimensions of quality of HIV/AIDS services. A checklist adapted from the minimum requirements for a primary health centre developed by the National Primary Healthcare Development Agency was used in assessing the health resources available for HIV/AIDS health services in Gwamna Awan General Hospital Kakuri, Kaduna. All the providers present were included in the study to heir their view on various perspective of care. In addition, a total of 402 client selected by stratified sampling with proportionate allocation were interviewed using a questionnaire. Results The results from the study showed 78.03% of client interviewed rated the quality of care good, 61.69% of respondents rated the availability of facilities.