THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE

ABSTRACT
The quality of human resource is an asset to any organization and as a result training has become an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new processes, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal career development. Most organizations meet their needs for training in an impromptu and haphazard way while others set about identifying their training needs, then design training activities in a rational manner and finally assess the results of training. This study, therefore, sought to determine the impact of training and development on employee performance in Radisson Blu Anchorage Hotel. The study assessed the training and development process of Radisson Blu Anchorage Hotel and whether training has improved employee performance. A questionnaire was designed using structured questions to collect primary data from employees of Radisson Blu Anchorage Hotel. The findings of this research indicated that the various training undergone in Radisson Blu Anchorage Hotel has impact on employee performance but the management needs to look into the training package. Most of the employees were of the view that training and development were effective tools for both personal and organizational success. Results of analysis of the data collected show that various training conducted in Radisson Blu Anchorage Hotel has impact on the employees.

Title page Certification Dedication Acknowledgement Abstract

1.1 Introduction 1-4

1.2 Background of Study 4-6

1.3 Statement of Problem 7

1.4 Research Question 8

1.5 Research objectives 8

1.6 Research Hypothesis 9-10

1.7 Justification for the Study 10

1.8 Definition of Terms 11

2.1 Conceptual Framework and Theoretical review 12-14

2.1.1 Benefits of Training 14

2.1.2 Methods of Training 14-17

2.1.3 Training Process and Steps involved 17-18

2.1.4 Employee Development 18-19

2.1.5 Importance of Employee Development 19

2.2 Training and Development 19-20

2.2.1 Training and Development programs 21-22

2.2.2 Factors Hindering Training and Development 22-24

2.2.3 Reasons for Carrying Out Training and Development 24-25

2.3 Employee Performance 25

2.3.1 Advantages of employee performance 26

2.3.2 Factors Affecting Employee Performance 26

2.3.3 Employee Performance Management 27-28

2.3.4 Functions of Performance Management 29-30

2.4 Measurement of Employee Performance 30-31

2.5 Training, Development and Performance Relationship

3.0 Introduction 34

3.1 Research Design 34

3.2 Population of the Study 34

3.3 Sampling Size and Sampling Procedure 35

3.4 Source of Data Collection 35-36

3.5 Research Instrument 36-37

3.7 Limitations 37

4.1Data Analysis and Presentation 38-42

4.2Test of Hypothesis 42-55

5.1 General Summary 49

5.2 Summary of Findings 50-53

5.3 Recommendations 53-55

5.4 Conclusion 55

Bibliography 56-58

Questionnaire 59-60