TABLE OF CONTENT
Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Abstract vi
Table of content vii
CHAPTER ONE
INTRODUCTION
1.1 Background of the study 1
1.2 Statement of the problem 4
1.3 Purpose of the study 5
1.4 Scope of the study 5
1.5 Research hypothesis 5
1.6 Significance of the study 6
1.7 Delimitation of the study 7
1.8 Definition of terms 7
CHAPTER TWO
REVIEW OF RELATED LITERATURE 9
2.1 The concepts: filing/correspondence systems 9
2.2 Efficient filing/correspondence system 14
2.3 Problem of filing/correspondence systems 17
2.4 Summary of literature review 20
CHAPTER THREE
RESEARCH PROCEDURE 22
3.1 Population 23
3.2 Sample 23
3.3 Source of information 23
3.4 Instrument used 23
3.5 Distribution and collection of questionnaire 24
3.6 Method of data analysis 24
CHAPTER FOUR
Presentation and Analysis of Data 25
4.1 Analysis of data 26
CHAPTER FIVE
Recommendations and conclusions 37
5.1 Discussion of findings 37
5.2 Conclusion 40
5.3 Recommendation 41
5.4 Suggestion for further studies 42
5.5 Limitations 43
Bibliography 45
Appendix: sample of questionnaire 47
