PREFACE
The research study is one of the important components which must be conducted in our course, Bachelor of Business Administration (Hons). Therefore, it is compulsory for us to conduct the research in order to complete our degree course at University Tunku Abdul Rahman (UTAR). Our research survey topic is "Factors that affect the employees' performance in hotel industry".
In this research study, we have 4 important variables that have influence towards the employees of hotel industry. The variables are empowerment, transformational
leadership, team work and work environment. These four variables play the important roles in determining the possible factors that might influence the employees'
performance in hotel industry.
Special thank are given to our supervisor, Ms. Azeyan bt Awee who guided us on this survey. This survey may not be complete if without her invaluable help.
ABSTRACT
The main objective of this research is to study the relationship between empowerment,transformational leadership, teamwork, work environment, and employee
performance in the hotel industry. There are 400 sets of questionnaires were prepared and distributed to the targeted respondents who are working in the hotel industry of the Kuala Lumpur area. After that, the SAS software was used to examine those data which were collected and also to generate the final result. The result shows that, there are significant correlations between employee performance with the other four independent variables (empowerment, transformational leadership, teamwork, and work environment). The major findings, limitations for the study, implications of the study and recommendations of this study will be discussed.
