Site Logo E-PROJECTTOPICS

CUSTOMERS ‟KNOWLEDGE OF ISLAMIC BANKING PRODUCTS AND JAIZ BANK PATRONAGE IN NORTHERN NIGERIA


📑


Presented To


Administration Department

📄 Pages: 91       🧠 Words: 10212       📚 Chapters: 5 🗂️️ For: PROJECT

👁️‍🗨️️️ Views: 379      

⬇️ Download (Complete Report) Now!

ABSTRACT

This work focused on finding the relationship between customers‟ knowledge of Jaiz bank Nigeria PLC and patronage of the first full pledged Islamic bank in Nigeria. There are various studies on Islamic banking that covered a wide range of issues including those on Islamic bank patronage factors. The studies, which are mostly foreign-based, have documented mixed findings. The mixed nature of the foreign-based studies provides a motivation for further research into the various factors that affect customer patronage of Islamic banks.The broadobjective of the study is to examine customers‟ knowledge of various Jaiz Islamic banking products and their patronage of the bank. Along the broad objectives, specific objectives of the study include ascertaining the effect of customers‟ religion, customers‟ level of education, customers‟ experience, customers‟ product value, customers‟ expert insight and customers‟ contextual information on their patronage of Jaiz bank products in northern Nigeria. 

The study utilized survey research design. Data was collected using hand delivered questionnaires in a survey. The population of this study is 112,000 respondents. Using simple random sampling procedure, the sample was found to be 417 respondents made up of 400 Muslims and 17 Christians both male and female were selected to participate in this study. Factor analysis, Pearson's correlation, and multiple regression methods of data analysis were utilized for hypotheses testing. The results of the correlation analysis revealed values of the association betweencustomers‟ religion, customers‟ levels of education, customers‟ product experience, customers‟ product value and customers‟ product expert insight were-.017, .219. .843, .567and .579 respectively as they arerelated tocustomers‟ patronage of Jaiz bank products. 

The multiple regression results indicate that experience, expert insight and value jointly explained 78.0% of the variance of Islamic banking patronage. It also shows that four ofthe predictor variables;education, experience, expert insight and value were found to have statistically significant association with Islamic banking products (IBP). Customers‟ experience of Islamic banking products was the strongest contribution predictor (.663) that explains the variance of Islamic banking IB products then followed by value (.193) variable. The study recommends that product experience should be more positively enhanced. In this respect, the principle of rukhsa (fair and lower returns) in business transactions needs to be more thoroughly applied in the bank‟s transactions with customers. Product expert insight should be vigorously enhanced through massive education of current and future customers by current and prospective IB operators. This is achievable through sponsorship of educational programmesin the mass media and social media networks.

 The study further recommends that IB providers and researches should analyze the size of different categories of products patronage.The aim is to targetimprovements on customers‟ value to sustain and attract more customer patronage of the bank‟s products and services. This can be achieved through exploring more customer friendly techniques and technologies.

PLEASE NOTE

This material is a comprehensive and well-written project, structured into Chapter (1 to 5) for clarity and depth.


To access the full material click the download button below


OR


Contact our support team via Call/WhatsApp: 09019904113 for further inquiries.

Thank you for choosing us!

📄 Pages: 91       🧠 Words: 10212       📚 Chapters: 5 🗂️️ For: PROJECT

👁️‍🗨️️️ Views: 379      

⬇️ Download (Complete Report) Now!

🔗 Related Topics

AN EVALUATION OF THE PERFORMANCE OF FEDERAL INLAND REVENUE SERVICE (FIRS) ON REVENUE GENERATION IN THE NORTH WEST GEO-POLITICAL ZONE OF NIGERIA AUDIT QUALITY AND EARNINGS MANAGEMENT OF LISTED CHEMICAL AND PAINTS FIRMS IN NIGERIA PACKAGING CAPITAL AND DEBT ISSUES SOURCES AND COSTS IN NIGERIA EFFECT OF CORPORATE SOCIAL RESPONSIBILITY PRACTICES ON FINANCIAL PERFORMANCE OF LISTED DEPOSIT MONEY BANKS IN NIGERIA EFFECT OF FIRM CHARACTERISTICS ON COMPLIANCE WITH INTERNATIONAL FINANCIAL REPORTING STANDARD 7 BY LISTED MANUFACTURING FIRMS IN NIGERIA THE IMPACT OF FINANCIAL DEREGULATION ON THE BANKING SYSTEM IN NIGERIA: 1989 - 1996 DETERMINANTS OF CORPORATE SOCIAL RESPONSIBILITY OF LISTED DEPOSIT MONEY BANKS IN NIGERIA CENTRAL BANK OF NIGERIA BAILOUT POLICY AND BANKS PERFORMANCE: A T-Test ANALYSIS OF PRE AND POST BAILOUT OF BRIDGED BANKS IN NIGERIA MARKETING CONCEPT AS APPLIED TO THE BANKING INDUSTRY FINANCIAL FEASIBILITY STUDY OF FIVE BROWN SUGAR MINIPROCESSING FIRMS IN NIGERIA IMPACT OF FINANCIAL LEVERAGE AND DIVIDEND POLICY ON SHARE VALUE OF QUOTED OIL AND GAS COMPANIES IN NIGERIA STRATEGIES FOR EFFECTIVE REVENUE GENERATION IN NIGERIA BOARD OF DIRECTORS' HETEROGENEITY AND FINANCIAL PERFORMANCE OF LISTED DEPOSIT MONEY BANKS IN NIGERIA HUMAN RESOURCE MANAGEMENT IN NIGERIAN TERTIARY INSTITUTIONS THE IMPACT OF WORKING CAPITAL MANAGEMENT ON THE PROFITABILITY OF LISTED INDUSTRIAL GOODS FIRMS IN NIGERIA EFFECT OF FIRM CHARACTERISTICS ON SOCIAL AND ENVIRONMENTAL ACCOUNTING DISCLOSURE IN LISTED INDUSTRIAL GOODS FIRMS IN NIGERIA THE CURRENT PRACTICE OF FINANCING PRIVATE MEDICAL CLINICS/HOSPITAL IN THE URBAN CENTERS OF NORTHERN STATES EFFECT OF CONFLICT MANAGEMENT ON THE PERFORMANCE OF SUNSEED NIGERIA LIMITED, ZARIA STOCK PRICES REACTION TO EQUITY ISSUES ANNOUNCEMENT BY DEPOSIT MONEY BANKS (DMBs) IN NIGERIA The Impact of Public Relations on Banks Performance

click on whatsapp