COMPETENCY REQUIRED OF SECRETARIES IN SELECTED BUSINESS ESTABLISHMENT

This research is aimed at identifying competencies required by secretaries  in First Bank Nigeria Plc., Enugu.  In carrying out the study, questionnaires were developed and administered on secretaries and their bosses in First Bank Nigeria Plc., Enugu.  After the analysis of the data, the following were found, competency required of secretaries include sound judgment, tactfulness, resourcefulness, good communication still and organizing ability.
The study also found out that modern technology has positive effect on the competence requirement of compete secretaries and managers. It was also found that secretaries have positive impact on organizational effectiveness and efficiency.
The following recommendations were made: Secretaries should be sent on regular training programmes and seminars especially where required competence is lacking, there should also be constant appraisal to maintain the competence required of secretaries.

Title Page                                    i
            
Certification                                    ii
Dedication                                    iii
Abstract                                    iv
Acknowledgement                                vi
Table of Content                                vii

CHAPTER ONE
Introduction                                    1
1.1    Background of the study                        1
1.2    Statement of the problem                        5
1.3    Purposes of the study                        6
1.4    Research question                            7
1.5    Significance of the study                        7
1.6    Scope/delimitation of the study                    8
1.7    Definition of terms                            9

CHAPTER TWO
2.0    Review of related literature                    12
2.1    The concept of competence                    12
2.2    The duties of a secretary                        19
2.3    Definition and meaning of competency            20
2.4    Requirement of competent secretary                23
2.5    Review of studies on competence                25
2.6    Summary of review of related literature            28

CHAPTER THREE        
Research methodology                            29
3.0    Introduction                                29
3.1    Design of the study                        29
3.2    Population of the study                        30
3.3    Sample size and sampling technique                30
3.4    Research instrument                        30
3.5    Validity of the instrument                    31
3.6    Administration of the instrument and retrieval        31
3.7    Data analysis method                        32

CHAPTER FOUR
Data analysis and presentation                        33
4.1    Findings and discussion                        44

CHAPTER FIVE
Summary, conclusion and recommendations                48
5.1    Conclusion                                49
5.2    Recommendation                            49
5.3    Limitation of the study                        51
Reference                                    52
Questionnaire                                54